Shipping policy
Shipping Policy
Last Updated: November 27, 2024
At Jose Reyes Magic, we aim to ensure a smooth and timely delivery of your order. Please read our shipping policy below for details on processing times, shipping methods, and tracking updates.
Order Processing
• All orders are processed within 2–3 business days after payment has been received.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times and Methods
• Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided at checkout or within a couple days after checkout.
• Once your order is shipped, you will receive an email with tracking information to monitor your package’s progress.
Tracking Updates
• Tracking details will be provided via email within a few days after your order has been placed.
• Please allow up to 48 hours for the tracking information to update in the carrier’s system.
Shipping Costs
• Shipping costs are calculated at checkout based on your location and order size.
• Any applicable customs or import fees are the responsibility of the customer.
Lost or Delayed Shipments
• If you experience a delay or cannot locate your package, please contact us at Jreyesmagic@gmail.com, and we will assist in resolving the issue.
• Jose Reyes is not responsible for shipping delays caused by carriers or external factors beyond our control (e.g., weather, customs).
International Shipping
• For international orders, delivery times and customs fees may vary depending on the destination country.
• Customers are responsible for ensuring compliance with local import regulations.
Contact Us
If you have any questions or concerns about your shipment, feel free to reach out to us:
Email: Jreyesmagic@gmail.com
Thank you for choosing Jose Reyes Magic! We appreciate your support and look forward to delivering your order.